“A regular comment that we hear is that it is our on the ground knowledge that makes all the difference.”

Regions of operation: Europe

Countries of expertise: France, Monaco

Special categories: Luxury, Experiential, Contemporary

What kind of traveler absolutely loves your trips?

We often cater for couples looking for a mix of romantic getaways as well as behind the scenes discoveries. Groups of friends coming for sporting events such as the Monaco Grand Prix, or simply for a birthday celebration are also a regular feature and great fun to plan for!

What is one of your all-time favorite experiences you’ve been able to pull off for guests?

One experience that made me smile at the time is the privatisation of a river for a VVIP client. They wanted to go canoeing in a popular spot in Provence, but wanted a private experience so we basically contacted every canoe supplier operating in the area and bought them out for the day so that our client and family could enjoy some alone time.

How do you deal with unforeseen issues on the ground?

We are in France, on the same timeline and in permanent contact with our clients, often with WhatsApp or classic messaging as well as having a 24/7 hotline to call. We are also in constant contact with our guides, so not much can happen without us knowing about it. Most issues are dealt with rapidly and usually are limited to issues concerning flight delays, drivers getting stuck in traffic, bad weather for outdoor activities, illness or the inevitable air-conditioning breaking down on the hottest day of the year at a hotel. Each problem has a different response and we just do our job sorting them out.